Dialogue and partnership
We stand for a broad dialogue and create value added in the region through our activities and commitment. For our customers we are a dependable and equal partner. We trust in:
- Regional commitment
- Customer orientation
- Added value for society
Regional commitment
We are well aware that grid expansion can only work if we have the broad acceptance of the population. The construction of new power lines in particular affects the interests of many people. For this reason, Amprion gives environmental organisations, associations, authorities and citizens the chance to participate in grid expansion projects by expressing their concerns right from an early stage of our planning activities. We explain to them why new transmission links are needed and how they are planned, approved and built. And we invite them to acquaint themselves with the circumstances and submit any comments they may have even before the formal approval process begins. In doing so, we go beyond what is required of us by law and create the basis for a broad-based dialogue. In each of our projects, one member of staff from Project Communication is put in permanent charge of taking care of the concerns of local and regional stakeholders.
We employ a range of different dialogue formats to conduct a citizen-focused conversation in the project areas. In order to involve as many people as possible, we have deliberately designed our offering to be broadly based. It is important to have this local perspective so that we can implement solutions that match the local circumstances. Our participation formats help us to incorporate the knowledge gathered locally at an early stage – using analogue or digital formats depending on the needs and the target group.
Our dialogue formats for citizens and municipalities
Customer orientation
We also seek to build a close collaborative relationship with our grid customers that goes above and beyond the legal requirement to provide non-discriminatory grid access. Around 60 customers from the power plant operator, distribution system operator and industrials segments are connected to our transmission system. We keep our grid in a stable and secure condition for them, while at the same time working with them to develop solutions for integrating renewables that contribute to the decarbonisation of industry. Manufacturers in our grid area increasingly want to use renewables to power their production facilities. To help them achieve this goal, we are working with them to plan more efficient grid connections.
Amprion fosters a constant dialogue with its customers. Through recurring information offerings, such as our customer magazine, mailing campaigns on political and grid-related matters as well as web conferences, we keep them up to date on the latest developments. In addition, Amprion regularly invites customers to a range of different events. Furthermore, we survey our customers every two to three years on aspects such as performance, competence, customer focus, dependability and trustworthiness. In order to keep this dialogue alive despite the coronavirus pandemic, we are increasingly relying on virtual dialogue formats.
Our formats for customer dialogue
Added value for society
With our commitment to a safer and more sustainable energy world, we are contributing to the common good. By actively shaping the energy transition, we are assuming responsibility for our society and for sustainable development. What is more, we are committed to further advancing Europe’s internal electricity market. To this end, we are working with numerous stakeholders and participating in a number of initiatives to promote cross-border concepts and projects. Through our “Social Projects on the Net” (SPIN) funding programme, we are also encouraging our employees to do volunteer work for good causes.
